Shipping Policy
Shipping Policy
Who we are
MS Limited ("we", "us", or "our") operates the website https://toubkal-footwear.com/ (the "Website").
Our goal is to ensure a smooth and transparent shipping process for your satisfaction.
Free Shipping
š Free & Secure Worldwide Shipping
We offer free, secure shipping on all orders worldwide.
Shipping Area
We ship worldwide ā including countries such as Greece, Mexico, and many more.
If your country is not explicitly listed, it automatically falls under "Rest of the World."
Processing Time
Processing time:
Orders are processed within 1ā3 business days (Monday to Friday).
Cut-off time:
Orders received before 10:00 p.m. (GMT+01:00) Central European Time (Berlin) are processed the same day.
Orders received after this time are processed the next business day.
No shipping days:
No processing takes place on weekends or public holidays.
Delivery Times (Worldwide)
| Country / Region | Delivery Time |
|---|---|
| United States | 7ā12 business days |
| United Kingdom | 7ā12 business days |
| Canada | 7ā12 business days |
| Australia | 7ā12 business days |
| New Zealand | 7ā12 business days |
| EU (Other) | 7ā12 business days |
| Netherlands | 7ā12 business days |
| Belgium | 7ā12 business days |
| France | 7ā12 business days |
| Germany | 7ā12 business days |
| Austria | 7ā12 business days |
| Luxembourg | 7ā12 business days |
| Spain | 7ā12 business days |
| Ireland | 7ā12 business days |
| United Arab Emirates | 7ā12 business days |
| Denmark | 7ā12 business days |
| Sweden | 7ā12 business days |
| Switzerland | 7ā12 business days |
| Rest of the World | 7ā12 business days |
Shipping Process
Shipping carriers:
We work with reliable providers such as DHL and international shipping partners to ensure safe delivery.
Order tracking:
Once your order has shipped, you will receive an email with tracking information.
Lost or Damaged Orders
Damaged items:
If your order arrives damaged, please contact us within 48 hours of receipt.
Lost orders:
If your order gets lost, please contact us right away ā we will help you as quickly as possible.
Returns
30-Day Return Policy
Not satisfied with your order? You can return it within 30 days.
For more details, please read our Return Policy.
š Customer Service
š¬ Have questions?
Our support team is happy to help.
š§ Email: support@toubkal-footwear.com
š Contact
š§ Email: support@toubkal-footwear.com
š Hours: Monday to Friday: 9:00 AM ā 9:00 PM (CET ā Berlin)
